Refunds and Returns

Refund and Return Policy

Most items can be returned within 30 days of delivery. The requirements for the return of items must be:

  • In its original, undamaged condition
  • Disassembled, if the item(s) were originally delivered disassembled
  • In its original packaging. If the original packaging is too damaged to be shipped back, you must use a similar-sized box as the original.

There are some items that cannot be returned:

  • Open Box / Clearance items
  • Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
  • Items marked “Non-Returnable” on the sale page
  • Items marked "Final Sale" on the sale page
  • Items that are Personalized with a name or custom text / images
To complete your return, we require a receipt, a printed order confirmation, or proof of purchase.
The customer is responsible for return charges unless the product is received damaged or defective.
Please email us within 3 business days of receipt of your order at returns@OlympiaBay.com with photos of the damage. In the email, please indicate if you want a replacement. If not, we will send you a return label within 2 business days for returning the product.

Refunds

  • Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within an average 3-7 business days.
  • A Restocking Fee will be deducted from your refund.

Restocking Fee

There is a 20% Restocking Fee on all returns not due to damage or manufacturer defects. The Restocking Fee will be deducted from your refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@BeachDecorStuff.com and send your item to:

Olympia Bay, Inc.
5138 South 2350 West
Roy Utah US 84067

Return shipping address

To return your product, you should mail your product to:

Olympia Bay, Inc.
5138 South 2350 West
Roy Utah US 84067

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

How will my return be refunded?

When returning an item, your refund will return to your original payment method.

When will I receive my refund?

Timing of your refund is dependent on your refund method.

  • Credit Card: We will initiate your refund once we receive notification that your item(s) have arrived at our Returns Center. Typically, you should see your refund reflected in your account within 5-7 days from carrier drop off or pick up, but it may take up to 2 weeks
  • All other methods: Please allow up to 2 weeks for us to fully process your return and issue your refund.

Extended Holiday Return Policy

For all items purchased between November 1 and December 31, the deadline to return them is extended until January 31.