Return and Refund Policy

Refund and Return Policy

Most items can be returned within 30 days of delivery. The requirements for the return of items must be:

  • In its original, undamaged condition
  • Disassembled, if the item(s) were originally delivered disassembled
  • In its original packaging. If the original packaging is too damaged to be shipped back, you must use a similar-sized box as the original or a box no longer than 108 inches.

There are some items that cannot be returned:

  • Open Box / Clearance items
  • Gift cards
  • Personalized items
  • Bundled items at discounted rates, e.g., “5 for $25” (unless the entire bundle is returned)
  • Items marked “Non-Returnable” on the sale page
  • Items marked "Final Sale" on the sale page
  • Items that are Personalized with a name or custom text / images

To complete your return, we require a receipt, a printed order confirmation, or proof of purchase.

The customer is responsible for return charges.

Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
  • A Restocking Fee will be deducted from your refund.

Restocking Fee

There is a 20% Restocking Fee on all returns not due to damage or manufacturer defects.  The Restocking Fee will be deducted from your refund.

Late or missing refunds

If you haven’t received a refund yet, contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@OlympiaBay.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@olympiabay.com and send your item to:

Olympia Bay, Inc.
5138 South 2350 West
Roy Utah US 84067

Return shipping address

To return your product, you should mail your product to:

Olympia Bay, Inc.
5138 South 2350 West
Roy Utah US 84067

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Extended Holiday Return Policy

For all items purchased between November 1 and December 31, the deadline to return them is extended until January 31.