Shipping and Delivery Policy
Free Shipping to Continental US
Olympia Bay, Inc. offers FREE nationwide delivery across the mainland USA. Shipping to Alaska and Hawaii is not available. We also do not ship to military APO or PO Boxes.
For ground shipments, estimated delivery is 1-8 business days after an initial 1-4 days for your order to be prepared for shipping. For larger LTL deliveries, expect shipping to take up to 15 business days. You will be provided with a tracking number once your order has shipped.
Please note: we are unable to deliver to P.O. Box addresses.
At this time, we do not ship outside the contiguous US states.
Tracking
Once your order is shipped, your package will be assigned a shipping tracking number. Our shipping is always free regardless of the courier used.
We have a strict policy to email you your tracking number and the courier in which you can track your shipment. Once an order has shipped, we are unable to cancel the order. Please refer to our returns policy for returning an item.
Our standard policy is that you should receive your order within 5-16 days (business days which exclude weekends and standard major holidays) from the date your order ships with our free shipping option, barring any issues with peak delivery times or with the carriers.
Orders That Are Not Deliverable
If the shipping courier cannot deliver an order due to an address error from the customer's error, or they need to confirm the delivery address with the customer, or for any other reason, it is required of the customer to call the shipping company to confirm their address. If the customer cannot or does not follow through with calling the courier to provide the required information for delivery, their order may be returned.
At this point, the order is non-refundable, and replacements are not made. The customer must place a new order unless the customer purchased shipping protection.
Shipping Protection
If you added Guide Shipping Protection to your order and are now experiencing issues, please go to http://www.guidepro.io to file a claim. Once submitted, a Guide representative will begin processing your claim and follow up with you via email.
PO Box Not Accepted
In many cases, a PO Box is not an acceptable address to deliver to; the customer must input a physical address. In addition, if your order gets returned by the courier, there may be a re-shipping fee if the address was input incorrectly by the customer.
Questions?
For more information, please contact us at sales@OlympiaBay.com